• 10 Alie Street, London, E1 8DE

  • 0203 119 3390

  • learning@rsg.ltd

Course Details

Conflict Management / Dispute Resolution


These training courses will equip learners with the skills and knowledge to work safely and in line with the relevant legislation which governs conflict management and use of force.

All our courses include a diverse range of teaching techniques, including scenario-based learning.

Learning Objectives

Learners will leave these courses with an understanding of:

  • Conflict / triggers
  • Risk assessments
  • Resolution strategies
  • Behaviour traits
  • Support packages
  • Relevant legislation and policies

Course Length

  • 1 to 3 days

Featured Modules

RSL offer a series of bespoke courses covering Conflict Management and Dispute Resolution.

Tailored to the needs of the client these courses can be set at any level and designed as stand-alone products or as part of a broader work placed programme.

  • Exploring the causes and costs of unresolved workplace conflict, including the legislative responsibilities to employers
  • Managing Conflict and cooperative power
  • Dynamic risk assessments
  • Reducing vulnerability
  •  Active listening
  • Stages of escalation
  • Understanding triggers and inhibitors
  • Understanding our natural response to conflict
  • Managing emotions
  • Structuring and controlling the conversation
  • Effective listening
  • Influencing behaviour and attitude
  • Appropriate assertiveness
  • Mapping conflict and Interventions
  • Self-defence and the law
  • Effects of workplace violence
  • Providing support
  • Reporting systems and reviews
  • Styles of conflict management
  • Defining work related violence

Course Suitability

  • Police
  • Immigration
  • Local Authorities
  • Central Government
  • Education
  • Health
  • Private Organisations
  • Social Services
  • Community Safety Partnerships
  • Local Safeguarding Children’s Boards
  • Prisons
  • Probation
  • Charities
  • National Crime Agency / CEOP

Please note, this course is not for individuals. We only deliver this course to organisations with 5 or more delegates.

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